Samsung Recalls to Upgrade Certain Cell Phones; Could Fail to Reach Emergency 911 in a No-Service Area

Samsung “Jitterbug” Cell Phones

Date of Recall

2009-05-22

CPSC Release Number

09-744

Manufactured In

Korea

Units

About 160,000

Distributor

GreatCall d/b/a Jitterbug, of San Diego, Calif.

Manufacturer

Samsung Telecommunications America, of Richardson, Texas

Sold By

Directly to consumers through targeted national advertisements and publications, electronics and drug stores nationwide, and on the Web at www.jitterbug.com from March 2008 through May 2009 for about $150.

Problem/Hazard

The recalled cell phones that are in a no-service area and display an “out of range, try again later” message could fail to connect to emergency 911.

Injuries/Incidents

None reported.

Description

This recall involves “Jitterbug” cell phones model numbers SPH-a110 and SPH-a120 with standard key pads and version BB14 software. No other Samsung wireless phones or software versions are included in this recall.

Remedy

Samsung and Jitterbug are directly contacting consumers to schedule a free software upgrade. Consumers should call Samsung if they have not already been contacted.

Consumer Contact

For additional information, contact Samsung toll-free at (866) 304-4980 between 7 a.m. and 9 p.m. CT Monday through Friday, and on Saturday between 9 a.m. and 6 p.m. CT, or visit the firm’s Web site at www.samsung.com

Associated Images

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